Welcome to Shipping - where you'll learn about how we get your hug-promoting products from our door to yours. Please note that we’re currently experiencing shipping delays across the US due to issues presented by COVID. We’re working hard to get your order to you as quickly as possible. Thanks for being patient. With all of the benefits that hugs offer - it’s definitely worth the wait. 

To avoid any returns due to sizing issues, please consult sizing charts included with every product description before making your purchase. If you're unsure about a size, we suggest going with the larger one.

Shipping timelines reflect total order fulfillment and shipping times,  our average order fulfillment takes 2–5 business days for all production techniques because orders are printed on demand.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

Average U.S. Shipping Timelines:

• Shirts, Aprons, Laptop Cases   (6-11 business days)
• Tote Bags    (6-13 business days)
• Sweatshirts, Hoodies, Hats, Jackets, Framed Posters, Mugs   (6-20 business days) 

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

• Issues with print or embroidery files
• Products being out of stock
• Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Once your order ships, we’ll email your tracking information so you can follow along.we work hard to meet our delivery estimates with each order. However, if you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 days have passed, get in touch with us via email at info@thepowerofhugs.com and we’ll take a look.

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

International Orders:

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Lastly, we don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• Ecuador
• Cuba
• Iran
• Syria
• North Korea 

Note: During our Grand Opening, we are offering free shipping on all orders placed within the United States only. It is our hope to extend free shipping on all orders as we continue to grow.